What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Repeated Form Submissions in a loop.

    Asked by saporta on January 18, 2017 at 08:49 PM

    Hello,

    My account name is SAPORTA 

    I have a Contact form named "Contact Evolutionary".

    This form is located at www.EvolutionaryConsulting.com

    I created a test submission. I did receive the email notification, however, it now keeps sending in a loop, multiple notifications and multiple times that same first test submission. At time of writing this email, I had received 3 submission of the same first test form entry submission, automatically. This way the system is "consuming" the Form Submission allowance total 100.

    I am using the new version 4.0 of the forms.

    Can you please help me stop this?

    Thank you 

    Asriel. 

    Page URL:
    www.EvolutionaryConsulting.com

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 18, 2017 at 10:30 PM

    I cloned your form and sent test submissions, but I can't seem to replicate the issue. Each of my submissions are only sent once. It might be possible that each time the website is opened on your browser, the Thank You page on the embedded form is being reloaded, and thus the form gets submitted again. Can you please clear your browser cache to clear any cached data on the browser?

    You can set a unique submission option in your form to prevent duplicate submissions: How to Set Unique Submissions on a Form

    If the issue persists, please let us know.
    Regards.