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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unknown Thank You page.

    Asked by innodesignz on January 18, 2017 at 10:03 PM

    My form located here: https://form.jotform.com/70174851680155


    Once submitted its saying:  

    DJ Eugene would like to thank you for completing

    The Ultimate Wedding Reception Planner 2012. 

    We will be in touch with you soon :)


    This page has now expired. Please close.


    That is not my: thank you for submission text, I have no clue who wrote that, please look into this ASAP please.  Thank you.

    Page URL:

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    JotForm Support

    Answered by BDAVID on January 18, 2017 at 10:52 PM

    That message comes from a custom Thank You page that was created through a condition: https://www.jotform.com/help/372-How-to-Change-Thank-You-Message-Using-Conditional-Logic 

    It seems that condition come was setup in the original form where your form was cloned from:

    Simply go into the edit mode of your clone form, and edit the message that is located in the condition:

    Let us know if you need more help.

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    Answered by Brian on January 19, 2017 at 12:33 PM

    im aware where it comes from however when you sign in and look at it, that's not my message and no matter what you put in this box and save it always says the message above.

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    Answered by innodesignz on January 19, 2017 at 12:39 PM

    That is all I see

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    JotForm Support

    Answered by BDAVID on January 19, 2017 at 01:31 PM

    You do not get that message because the condition will show the second message if the full name is filled. 

    So, if you leave the "Full Name" field empty, you will see the default message you are referring to:

    So you might want to delete the condition if you do not want to see the second message:

    Let us know if you need more help.