First name and last name fields are not working this week on some devices/browsers

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    EllenEmmerich
    Asked on January 19, 2017 at 12:03 PM

    The First name and last name form fields can't be filled out on mobile devices, and earlier today the same 2 fields would not work on my laptop running Safari. The other fields are okay. Can you help me?

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    EllenEmmerich
    Answered on January 19, 2017 at 12:13 PM

    I tried something, I duplicated the Name fields, then Hid them and now the new field works on both desktop and mobile. I'd delete the field entirely except I don't' want to lose any data.

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    AIDAN
    Answered on January 19, 2017 at 01:27 PM

    Hi, thank you for contacting us.

    Upon inspection, the issues you mentioned above may be caused by conflicts between scripts and or/script problems.

    I would recommend re-embedding your form using the iFrame method and trying again. We have a detailed guide on how to get the form iFrame embed code here: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If the problem persists with the iFrame code embedded, please get back to us so we can assist you further. Thank you.

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    EllenEmmerich
    Answered on January 19, 2017 at 03:59 PM

    Embedding seems to help.

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    Mike_G
    Answered on January 19, 2017 at 07:55 PM

    We're glad to know that you were able to get the help you need for your concern. 

    If you have other questions, please feel free to contact us again anytime.

    Thank you.