What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trouble receiving form notifications

    Asked by WSHFC on January 19, 2017 at 12:09 PM

    We have not been able to receive submissions made via a Jotform for the past week.  I've checked my spam and even entered another email address and I'm still unable to get the emails to come through.

    Can you assist?

    Page URL:
    http://form.jotformpro.com/form/22547267364964

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 19, 2017 at 01:18 PM

    You recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so you should start receiving notifications. Let us know if you need more help.