What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You're out of submission storage!

    Asked by brads123 on January 19, 2017 at 02:43 PM


    This message is showing up - You're out of submission storage!

    Does this mean my forms are not working?

    Please let me know what this means.


    Thank you,

    Randy Myers

    Username: brads123

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    JotForm Support

    Answered by BJoanna on January 19, 2017 at 04:43 PM

    Total Submissions Storage is basically the total number of submissions in all of your forms. If you are on a free account, you can only store up to 500 submissions in your account. Currently you have 584 submissions on your account. Because of that mentioned message is shown on your account. The rest will be deleted and the most recent 500 submissions will be kept.


    I would suggest you to download and backup your data, if you don't wish to upgrade to any of the paid plans.

    How to Download Form Submissions as Excel/CSV/PDF?

    This will not affect on your forms. They will continue to work. 

    Hope this will help. let us know if you need further assistance.