Autoresponded recipient not receiving email

  • sjakubik
    Asked on January 20, 2017 at 10:03 AM

    Hi - 

    For my form located here my recipient of the autoresponder notification (for the email titled "For Katie to know an entry has been made") is not receiving all emails. She received one yesterday but none others. Can you please check to see if I've done something wrong? 

     

    Thanks!

     

    Susanna

    Page URL: https://form.jotform.com/63363733743964
  • David JotForm Support Manager
    Replied on January 20, 2017 at 12:10 PM

    You might be referring to the email notification. I just checked it, and the recipient is in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Autoresponded recipient not receiving email Image 1 Screenshot 20

    I have removed it from the bounce list, so you should start receiving email notifications. Please check your spam folder, if you find any JotForm email, please mark it as NOT SPAM. 

    Let us know if you need more help, we will be glad to assist you.

  • sjakubik
    Replied on January 20, 2017 at 2:45 PM
    Thank you! However, when I input some dummy data to test, I repeatedly got this error message, even when something was clearly uploaded. Did you change something in that field?
    [cid:image001.png@01D2731B.32472400]
    Susanna S. Jakubik
    Ridge Point High School Journalism
    RPHS Journalism Website
    Request an announcement by clicking here!
    Click here to watch ProwlerTV
    susanna.jakubik@fortbendisd.com
    ...
  • David JotForm Support Manager
    Replied on January 20, 2017 at 4:19 PM

    What is the error message you are getting? I just filled your form and submit it in order to test, and it went through without an issue:

    Autoresponded recipient not receiving email Image 1 Screenshot 20

    Let us know if you need more help.

  • sjakubik
    Replied on January 20, 2017 at 4:45 PM
    That’s so weird! I tried to do the same but got the error I sent you in the last email. Let me try it again…
    Susanna S. Jakubik
    Ridge Point High School Journalism
    RPHS Journalism Website
    Request an announcement by clicking here!
    Click here to watch ProwlerTV
    susanna.jakubik@fortbendisd.com
    ...
  • sjakubik
    Replied on January 20, 2017 at 4:45 PM
    It worked – maybe the server needed to reset or something. I will let ya’ll know if there are other issues. Thank you SO MUCH!
    Susanna S. Jakubik
    Ridge Point High School Journalism
    RPHS Journalism Website
    Request an announcement by clicking here!
    Click here to watch ProwlerTV
    susanna.jakubik@fortbendisd.com
    ...
  • David JotForm Support Manager
    Replied on January 20, 2017 at 6:10 PM

    Glad to know that! Open a new thread if you need anything else, we will be glad to assist you.