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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes in the form builder are not showing up on the form preview

    Asked by Filasol on January 20, 2017 at 10:40 AM


    my experience is same.

    Today I'm working on a new form (an 'optimal package size' calculator) and I began to develop it, including inserting the first input fields, page break etc., but preview shows only the first status of the form 'as just initialized now'.
    I modified URL of preview and used www.jotform.com instead of eu.jotform.com - but the result is same.
    I'm working on this form in the last 90 mins, deleted fields, calculations etc. and restart the building again, but I can't see any refreshed preview.
    The form is here: https://eu.jotform.com//?formID=70193955997374

    Can you give me some help?



  • Profile Image

    Answered by Filasol on January 20, 2017 at 10:50 AM

    The preview now is working again. I had to wait it for 5 hours and I couldn't work on the form without trying the calculations, conditions... It was a hard day :-)

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    JotForm Support

    Answered by Welvin on January 20, 2017 at 10:59 AM

    Our apologies and thank you for updating us. I am about to send my original reply. Anyways, this is just a delay and/or cache issue. You can fix this by just clearing your forms cache. Here's how: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    As for viewing the form, try it this way: https://www.jotformeu.com/form/70193955997374. But if you will embed the form, keep it as is. You should use what the form builder will provide you. 

    Let us know if you need further assistance.