Can I restore submissions that I mistakenly deleted?

  • Profile Image
    Asked on January 21, 2017 at 07:11 AM

    I upgraded and then last year's submissions appeared. Like 600 plus. Will trying to fix I mistakenly deleted my 2017 submission. Can you please fix this. I had 100 2017 submissions now I have non.

  • Profile Image
    Answered on January 21, 2017 at 11:43 AM

    Hi, thank you for contacting us.

    Unfortunately, we do not store backups for deleted submissions and it is the responsibility of the user to manage them.

    What I can suggest, in order to try to collect these pieces, and only if you have setup email notifications for the form(s) in question, is to:

    1. Check your email inbox for these email notifications, as they contain submissions data.

    2. Check your email history for these notifications, if you do not have them on email.

    I apologize for not being able to help more, and I thank you in advance for understanding.