What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting an error when trying to import submissions from CSV on Import App

    Asked by sachinomg on January 22, 2017 at 06:49 AM

    Hello,

    I am trying to import data from CSV file I cant understand whats going wrong.

    Please check attachment and guide me.

    csv file

     

    error snapshop

     

     

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    JotForm Support

    Answered by Welvin on January 22, 2017 at 08:11 AM

    Please try the Excel file instead of the CSV. I think this is because of the formatting on the heading as well as the file type. Would you also mind sharing us the file? Please send it to support@jotform.com

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    Answered by sachinomg on January 23, 2017 at 04:18 AM

    Mail sent by rbinfotechindia@gmail.com

    Sub is - "import data to clone form"

    Please check.

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    JotForm Support

    Answered by Chriistian on January 23, 2017 at 04:40 AM

    Thanks for the confirmation.

    We will check the file and we will further investigate the issue. We will get back to you once we found solution.

    Regards

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    JotForm Support

    Answered by Chriistian on January 23, 2017 at 05:02 AM

    Hi again,

    I checked the form and cloned it on my end. I also did a test to use the import app and I noticed that the  fields formatting are different that's the reason why it gets an error. 

    The formatting should matched, as mentioned here in this guide: How to Migrate Form Data from Adobe FormsCentral to JotForm. For example (please see the image below)  the first column should be Student Name.

    Please let us know if you need further assistance.
    Regards

     

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    Answered by sachinomg on January 23, 2017 at 11:33 AM

    Ok. I understand.

     

    How to import Upload photo & Upload sign submissions? Here not showing this.

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    JotForm Support

    Answered by Welvin on January 23, 2017 at 12:55 PM

    The import app doesn't yet support File Upload and Signature fields. A workaround would be to import the URL's into a textbox field.