- darktidesdagorhirAsked on January 22, 2017 at 09:06 PM
I cancelled my account November 10th and have record on paypal of doing so. I checked and have been charged every month since. I need my account cancelled and would like a refund issued.
- JotForm SupportoliviaAnswered on January 23, 2017 at 01:26 AM
I have checked your account and it is seen that you are still in Bronze Plan. Your account is scheduled to downgrade in Feb 20th, 2017.
Actually, after the confirmation of the subscription cancellation, your subscription will no longer be billed on the Next Billing Date. However, as you mentioned that your payment method is PayPal. If your subscription is directly paid via PayPal, you might need to directly cancel it in your PayPal account.
Please have a look the important notes at the end of this guide: How-to-Downgrade-Subscription-Back-to-Free-Account
Please follow the steps in this guide about PayPal subscription cancellation: How-Can-I-Cancel-My-PayPal-Subscription
You can also have a look at the PayPal Support website if you need more details: https://www.paypal.com/us/selfhelp/home
If you already followed above steps when you cancel your subscription, please confirm us.
On the other hand, pease note that when you always use the limits of your current plan. If you exceed the limits of a lower plan, you need to download your submissions etc before downgrading. Please have a look at your Account>Billing page to see features of the plans.
If you need more details, please feel free to let us know.