What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgrade buttons not working

    Asked by rlafleur on January 23, 2017 at 04:24 PM

    I am on a mac.

    I tried to go to you upgrade page from the pricing page.

    Tried chrome, firefox and opera.  I keep all my software up to date.

    None of them would go to the payment page.


    I am logged in as rlafleur


    How can I upgrade?


    Page URL:

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    JotForm Support

    Answered by liyam on January 23, 2017 at 09:27 PM

    We apologize for this inconvenience, rlafleur.

    I am able to replicate the problem and have escalated this matter to the development team.

    We'll let you know once the problem is fixed. 

    Thanks for your patience and we apologize for this inconvenience.


  • Profile Image
    JotForm Support

    Answered by liyam on January 23, 2017 at 09:41 PM

    Hello again, rlafleur.

    For the meantime, please go to https://www.jotform.com/myaccount/billing and do the upgrade there.


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    JotForm Support

    Answered by EltonCris on January 23, 2017 at 10:18 PM

    This is fixed. Upgrade buttons in the pricing page should work now. Please try it again.