What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot upgrade my account

    Asked by mattparkerseverin on January 23, 2017 at 09:10 PM

    I want to update to a paid subscription, but the buttons appear broken. I tried different browsers and devices. My internet connection is fine. This is what I get from the console - https://www.dropbox.com/s/otr27uduxijon6a/Screenshot%202017-01-23%2018.08.32.png?dl=0

    I need to upgrade my account ASAP, I didn't realize I was on the free account and I'm accepting CC transactions.

    Page URL:

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    JotForm Support

    Answered by EltonCris on January 23, 2017 at 10:11 PM

    Thanks for reporting. We are aware of this problem and has now been reported to our developers. It should be fixed anytime soon.

    Please upgrade through your billing page, for now https://www.jotform.com/myaccount/billing.

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    JotForm Support

    Answered by EltonCris on January 23, 2017 at 10:21 PM

    This is now fixed. Upgrade buttons on the pricing page should work now. Please try it again.