What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can I not upgrade my plan?

    Asked by khuser on January 23, 2017 at 09:49 PM

    So you're site is warning me that I'm approaching limits on views and storage - that I should upgrade. When I review the plans on your pricing page, and then click [Upgrade] at the bottom of the Bronze column (and the one to the right of that, for that matter), nothing happens. I cannot upgrade. Can you tell me what is going on over there? Thanks.

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    JotForm Support

    Answered by EltonCris on January 23, 2017 at 10:13 PM

    Thanks for reporting. We are aware of this problem and has now been reported to our developers. It should be fixed anytime soon.

    Please upgrade through your billing page, for now https://www.jotform.com/myaccount/billing.

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 23, 2017 at 10:21 PM

    This is now fixed. Upgrade buttons on the pricing page should work now. Please try it again.

    Regards!