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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my clients gets blank emails from form

    Asked by 529concession on January 24, 2017 at 10:06 AM

    hello, one of my clients gets blank email confirmation and I also get a blank email notification from her from Jotform.... this only happens for her.


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    JotForm Support

    Answered by Welvin on January 24, 2017 at 12:30 PM

    I have checked our logs for the form and I don't see any empty emails there. Please check your email history and share with us the URL of the email that is empty.


    Or, ask your client to forward us the blank email to support@jotform.com. Please update us here after so we can check the email right away.