What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Any Way To Keep An Email Address Out Of The Bounce List

    Asked by Sbarrett on January 25, 2017 at 10:13 AM

    Hi there, 

    Am I able to specify a list of email addresses (or domain) that can be permanently kept out of the bounce list, rather than having to retrospectively do this by individual email.




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    JotForm Support

    Answered by Jan on January 25, 2017 at 11:16 AM

    Unfortunately, you cannot permanently kept out an email address to be added in the bounce list. However, you can prevent this from happening, please refer to this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    The bounce list is a feature wherein the email address will be added in the list if the emails coming from JotForm are being rejected by the email recipient. 

    Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will be mark as "block/rejected". After that, the recipient address will be added in the bounce list.

    One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients. For example, the form notifications are being to sent to your inbox but it is being rejected because your mailbox is full. Another issue is the recipient is non-existent. It is also possible that the email address is incorrect.

    Please check this guide: Why-I-am-not-Receiving-Email-Notifications

    If you have any questions, let us know. Thank you.