What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change the billing credit card on our account?

    Asked by lorikillory on January 30, 2017 at 10:38 AM

    I need to transfer the credit card on my account to a co-worker who has full access to my account.  We don't want to lose any of the forms that are already set-up and/or data.  Just want to make a yearly payment on a co-worker credit card.  How do we do this?

    Thanks, Lori Killory



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    JotForm Support

    Answered by AIDAN on January 30, 2017 at 11:29 AM

    Hi Lori, thank you for contacting us.

    In order to change the credit card that is being used for payments please follow these steps:

    1. Once you login, please open https://www.jotform.com/myaccount/billing

    2. Scroll down to the "Payment Method" section in that page.

    3. Click the green "Change Credit Card" button.

    If you have more questions or need further assistance, please let us know. Thank you.

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    Answered by lorikillory on January 30, 2017 at 11:48 AM

    Thank you Aidan.  It does not matter that the name on the card that I am going to use will not match the name on my account? 


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    JotForm Support

    Answered by AIDAN on January 30, 2017 at 12:06 PM

    You're quite welcome Lori.

    Yes, you may use the card to upgrade despite the fact that it will not match the name on the account as long as it is valid.