My jotform is not going through to my email

Hello,

I use Jotform for my online event inquiries that is posted on our website. I have noticed that I have been not getting the submissions emailed to my work email which is a problem! Is there a way you can let me know what might be broken? Thanks!

Stacey Yff

Director of Retreats and Events

GENEVA Camp and Retreat Center

I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

If you believe other email addresses are on our bounce list, you can remove them from your end:

https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List