- ipbr21054Asked on February 01, 2017 at 10:34 AM
Every now & then for some reason your form decides to change the way it replies to received emails.
Please check out this form 70304482166351
I have just received an email,then hit replied followed by send.
I then received the email myself.
Why does the system keep changing itself to this ?
- JotForm SupportWelvinAnswered on February 01, 2017 at 10:55 AM
Do you mean to say that the Reply-To Email in the notification email settings is configured before then suddenly switched back to an empty option? You are using firstname.lastname@example.org. If you want to reply directly from your email, you should setup the Reply-To Email:
I've fixed this in your form so you don't need to do it. Please try it and let us know if the problem persists.
- ipbr21054Answered on February 01, 2017 at 11:01 AM
When i replied to an email received from a customer it would be sent from my email.
Today when i replied it was actually sent to my email NOT there email.
I have just checked the field you mention and it is shown as Your email address.
BUT when i look at the reply its sent from i see Jotformnoreply@jotform.com ???
- JotForm DeveloperservetAnswered on February 01, 2017 at 11:18 AM
You should use Reply-to Email setting with "Your E-mail Address" field.
- ipbr21054Answered on February 01, 2017 at 12:06 PM
Please see screen shot.
I have sent myself a test email Form 70304482166351
I then click the reply arrow in gmail.
No look at green arrow for the problem.
- JotForm DeveloperservetAnswered on February 01, 2017 at 12:13 PM
Could you please check again your mailbox and reply address?
- ipbr21054Answered on February 01, 2017 at 12:50 PM
See attached image.
- JotForm SupportWelvinAnswered on February 01, 2017 at 01:14 PM
Your screenshot is sent by the Test Email button in the settings. That is why it's showing up as email@example.com. Your 2nd screenshot is a test made by my colleague. As you could see, the reply-to email is correct, firstname.lastname@example.org.
You may consider doing a test by previewing the form, fill and submit it with your other email address.
- ipbr21054Answered on February 01, 2017 at 01:35 PM
I am going around in circles......
I completed the form.
I entered ivylodge email info.
I then sent the email,
I received the email ok.
I then click on reply.
I think i should seeing ivylodge info but i do not see it.
Check out attached photo.
- JotForm SupportBJoannaAnswered on February 01, 2017 at 01:59 PM
I have cloned your form and I made test submission, but I was not able to replicate mentioned issue.
When I tried to reply to email Notification that I received, reply email was email address that I entered inside of "Your E-mail Address" field.
If the issue still persist on your end, please create new email Notification, set Reply-to Email to "Your E-mail Address" field and make new submission.
If the issue still persist with new email Notification, please let us know.