I received the email instead of sending it to the submitter when I hit Reply and send button from my email account

  • ipbr21054
    Asked on February 1, 2017 at 10:34 AM

    Every now & then for some reason your form decides to change the way it replies to received emails.

    Please check out this form 70304482166351

    I have just received an email,then hit replied followed by send.

    I then received the email myself.

     

    Why does the system keep changing itself to this ?

  • Welvin Support Team Lead
    Replied on February 1, 2017 at 10:55 AM

    Do you mean to say that the Reply-To Email in the notification email settings is configured before then suddenly switched back to an empty option? You are using noreply@jotform.com. If you want to reply directly from your email, you should setup the Reply-To Email:

    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account Image 1 Screenshot 20

    I've fixed this in your form so you don't need to do it. Please try it and let us know if the problem persists.

  • ipbr21054
    Replied on February 1, 2017 at 11:01 AM

    Hi,

    When i replied to an email received from a customer it would be sent from my email.

    Today when i replied it was actually sent to my email NOT there email.

     

    I have just checked the field you mention and it is shown as Your email address.

    BUT when i look at the reply its sent from i see Jotformnoreply@jotform.com ???

  • servet JotForm Developer
    Replied on February 1, 2017 at 11:18 AM

    You should use Reply-to Email setting with "Your E-mail Address" field.

  • ipbr21054
    Replied on February 1, 2017 at 12:06 PM

    I have.

    Please see screen shot.

    I have sent myself a test email Form 70304482166351

    I then click the reply arrow in gmail.

    No look at green arrow for the problem.

     

    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account Image 1 Screenshot 20

  • servet JotForm Developer
    Replied on February 1, 2017 at 12:13 PM

    Could you please check again your mailbox and reply address?

  • ipbr21054
    Replied on February 1, 2017 at 12:50 PM

    See attached image.

    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on February 1, 2017 at 1:14 PM

    Your screenshot is sent by the Test Email button in the settings. That is why it's showing up as noreply@jotform.com. Your 2nd screenshot is a test made by my colleague. As you could see, the reply-to email is correct, devops@jotform.com. 

    You may consider doing a test by previewing the form, fill and submit it with your other email address. 

  • ipbr21054
    Replied on February 1, 2017 at 1:35 PM

    I am going around in circles......

     

    I completed the form.

    I entered ivylodge email info.

    I then sent the email,

    I received the email ok.

    I then click on reply.

    I think i should seeing ivylodge info but i do not see it.

     

    Check out attached photo.

     

    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account Image 1 Screenshot 20

  • BJoanna
    Replied on February 1, 2017 at 1:59 PM

    I have cloned your form and I made test submission, but I was not able to replicate mentioned issue. 

    When I tried to reply to email Notification that I received, reply email was email address that I entered inside of "Your E-mail Address" field.

    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account Image 1 Screenshot 20

    If the issue still persist on your end, please create new email Notification, set Reply-to Email to "Your E-mail Address" field and make new submission. 

    If the issue still persist with new email Notification, please let us know.