What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received the email instead of sending it to the submitter when I hit Reply and send button from my email account

    Asked by ipbr21054 on February 01, 2017 at 10:34 AM

    Every now & then for some reason your form decides to change the way it replies to received emails.

    Please check out this form 70304482166351

    I have just received an email,then hit replied followed by send.

    I then received the email myself.

     

    Why does the system keep changing itself to this ?

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    JotForm Support

    Answered by Welvin on February 01, 2017 at 10:55 AM

    Do you mean to say that the Reply-To Email in the notification email settings is configured before then suddenly switched back to an empty option? You are using noreply@jotform.com. If you want to reply directly from your email, you should setup the Reply-To Email:

    I've fixed this in your form so you don't need to do it. Please try it and let us know if the problem persists.

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    Answered by ipbr21054 on February 01, 2017 at 11:01 AM

    Hi,

    When i replied to an email received from a customer it would be sent from my email.

    Today when i replied it was actually sent to my email NOT there email.

     

    I have just checked the field you mention and it is shown as Your email address.

    BUT when i look at the reply its sent from i see Jotformnoreply@jotform.com ???

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    JotForm Developer

    Answered by servet on February 01, 2017 at 11:18 AM

    You should use Reply-to Email setting with "Your E-mail Address" field.

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    Answered by ipbr21054 on February 01, 2017 at 12:06 PM

    I have.

    Please see screen shot.

    I have sent myself a test email Form 70304482166351

    I then click the reply arrow in gmail.

    No look at green arrow for the problem.

     

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    JotForm Developer

    Answered by servet on February 01, 2017 at 12:13 PM

    Could you please check again your mailbox and reply address?

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    Answered by ipbr21054 on February 01, 2017 at 12:50 PM

    See attached image.

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    JotForm Support

    Answered by Welvin on February 01, 2017 at 01:14 PM

    Your screenshot is sent by the Test Email button in the settings. That is why it's showing up as noreply@jotform.com. Your 2nd screenshot is a test made by my colleague. As you could see, the reply-to email is correct, devops@jotform.com

    You may consider doing a test by previewing the form, fill and submit it with your other email address. 

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    Answered by ipbr21054 on February 01, 2017 at 01:35 PM

    I am going around in circles......

     

    I completed the form.

    I entered ivylodge email info.

    I then sent the email,

    I received the email ok.

    I then click on reply.

    I think i should seeing ivylodge info but i do not see it.

     

    Check out attached photo.

     

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    JotForm Support

    Answered by BJoanna on February 01, 2017 at 01:59 PM

    I have cloned your form and I made test submission, but I was not able to replicate mentioned issue. 

    When I tried to reply to email Notification that I received, reply email was email address that I entered inside of "Your E-mail Address" field.

    If the issue still persist on your end, please create new email Notification, set Reply-to Email to "Your E-mail Address" field and make new submission. 

    If the issue still persist with new email Notification, please let us know.