JotForm User Guide / Form Emails /

Setting up Email Notifications

Setting up Email Notifications

Setting up Email Notifications on your web forms is as easy as 1-2-3. You'll be able to get emails whenever you receive a response from your web forms including checking them out from almost anywhere.

IMPORTANT NOTICE: If you're trying to test the email alerts using the TEST EMAIL button, please note that this will always send the email to the email address that is registered with your JotForm account. Instead, you must make an actual submission on your live form to test the newly added recipient email address.

Please refer to this guide for more information: How to Properly Add Change and Test a New Email Recipient Address.

1. Click SETTINGS at the top of the Form Builder.

2. Next, click EMAILS on the left nav.

3. Click the PLUS + icon.


Each section is separated by tabs:

(Left) EMAIL tab: This is where you can make changes the email template and subject header.

Related guide: How to Edit the Email Template for Notifications and Autoresponders

(Middle) RECIPIENTS tab: Here you can define the recipient email address(es) for where you want to receive an emailed notification about a new submission from your form. You can also set the Sender Name and Reply-To Email.

Related guide: How to Find and Change the Email Address Used for Notification Email

(Right) ADVANCED tab: In the advanced tab you can change here the Sender Email Address and other email settings.

In some instances, you may also choose to implement your own custom email as the Sender E-mail Address. If that's the case, you can refer to this guide on How to Add a Custom Sender Address to an Email Alert.

Additionally, if you're having issues with your emails not being received, we recommend you check out this guide on How to Prevent Email Bouncing Related Issues.

NOTE: If you're looking for a way to setup a text only email, this is not possible anymore. The new wizard will allow you to only change the HTML email, text only emails are actually no longer used as mobile devices are becoming more common and all can open HTML-based emails without issues.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
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  • lisamueller

    This didn't work for me. I'm not fond of paying for an upgrade and then not receiving an upgrade. What level to I need to add one more recipient email?

  • ASGPhoenix

    I am having to approve every email to enable them to access the voting form. This didn't happen last year!
    What did I set up incorrectly?

  • vivitt

    I have a fixed set of people who give me some feedbacks.

    Within the form, can my people select there name from a drop box , and fill the form?

    post submission, based on the name selected, they should receive an completed form via SMS and email.

    Example: Mr John is filling the form, then he should be able to select his name from the drop box. and post submission, John should receive the SMS Notification and email notification.

  • clhg

    Can the completed form be sent to a recipient in a PDF format.

  • Trent Ludlow

    Why doesn’t my form have a submit button at the bottom of the form?
    I can send the form but can’t compete it when it is sent to a recipient.
    Thank you

  • ztecnodata

    Quiero Comprar el servicio, pero no funciona el envío de correo electrónico cuando un usuario responde una encuesta.

    A las 16:38 PM el usuario ChubbsBarsShampoo también indica que no funciona el envío de correo y aun no hay respuesta.

  • ChubbsBarsShampoo

    Our email notifications stopped working sometime in the last week. I keep trying to submit test submissions but still nothing coming through... help!?

  • petrescuealliancevolunteer

    I am still confused how to get this done an someone call me

  • larreynaga

    is there a way to have notifications other than emails? or for the website to show new form submissions without having to refresh? any time someone submits a form i have to refresh the inbox to see the new submission? why cant that new submission just appear in the inbox?

  • kchallinor


    Is there any way that I can have multiple email recipients depending on the answer to one of the questions in my form?

  • lottofevents

    Hi there! I am having problems getting the PDF submission download link to work. It keeps showing error.

  • slssa

    Good morning,

    I have just set up a new jotform and I cannot seem to find anywhere to have the submissions come through to me as a PDF?
    I have set up a previous jotform that has allowed me to receive PDF for the submissions and I have next to replicated it but unable to recieve the submissions as PDF.

    Any help would be greatly appreciated!


  • Arthurine Dixon

    Hi I don't know how to set up this form I just learned how to text so I don't know about a lot of these things so is there a way for you to walk me through it

  • martavmarta

    Is there a way to delay email notifications that I get. In other words, can I receive notifications report from Jotform all at once either weekly or even month, rather than instantly so I'm not filling up my email box every day?

  • maguiver16

    can you please let me know how I can receive money for using my car to advertise a product that jotform. com has chosen

  • cjadeltas1975

    We cannot pass uploaded photos for an invoice approval process that sends a form to three other people after the first submitter. How can we add the photo in the other emails?

  • Wizdomgroup

    The notifcation emails on a few of our forms stopped working yesterday.
    Our clients are submiiting their requests and without the notification emails (who go to a number of different email reciptents deoending on the form used ) have no knowldge of them doing so unless we go into the administrator end of jot.
    HELP please Ive got unhappy customers and even unhappier staff - we love jot and use it prolifically so we are stuck
    I have a paid subscription and have tried removing and reading emails but no luck

  • JohnLaurino

    I was getting a PDF attachment along with the text & email notifications when someone completed a form. I changed the email address to another colleague in our club and now they report that they're not getting the PDF?

  • rivercityic

    The system will not allow me to save new notifications - I have tried multiple browsers and none of them hold my preference changes.

  • ross

    I have been sent a text with a form, how do i read this form

  • navigatecm

    Is it possible to have the recipients to be BCC?

    I want the form to be sent to multiple contractors, but I don't want them to see each other's emails.

  • MichaelJohnAinslie

    Thank you Jotform. Happy New Year

  • Elly2019

    I am not getting the name and email on my forms. The notification does not notify me of the data.

  • Decker_Heather

    This is not working for me, I am not receiving form submissions to the provided email address. Help!

  • beaviveros

    Can I receive an attachment in the notification email? I intend to have an upload question in the forms and would like to receive the file uploaded as an attachment in the notification email.

  • imailyou18

    Can I add a pdf to send with my autoresponder once the form is filled

  • tulpar
    I created a form, but the form that I want to fill out the form does not come as mail. do you have a solution to this problem?

  • LydiaMordey

    Email notification, how will I know how many I have received in my inbox

  • fsshomeshelp

    I can't embed a customer fill out form to my website,if you can explain what button to click,I may find the solution because I can not make it to work,I will appreciated,Thank you.
    By the way I have a desktop mac computer.

  • UlyssesRV

    my notifications form is not being received to my email address. The autorespond form does but not the notifications. Please advise where i'm going wrong.

  • kemutc

    This is freezing and can't write anything

  • Paolo Casale

    attendo riscontro alla mia mail, grazie


    There are two ways you can get push notifications for your important emails in iOS 12 : You can specify individual contacts that will generate a push notification, or you can allow all emails from a particular email account to generate push notifications. We'll explore both of these options.

  • Siffrin3688

    I have a plan to use many forms, and can I set up notifications to go to the email for only certain forms? Some are more important than others.

    Thank you for your help.

  • Alex Kamau

    I want my obligation fee back since I can't get the loan .it's been a whole day

  • jllorcamendoza

    Why this my account is not valid?

  • AntonIvanov

    Hi there,

    I see in the recipient's email here you can add multiple emails.

    I need this option so I can prove later on that the client who is filling out the form has also received the email.
    Unfortunately, under the Recipient Email field on my forms, I can chose only one email, there is no option for multiple emails to be added.
    Why is that?
    What can I do to have multiple emails?
    I need the same email to go to a few recipients, so any recipient can see that the other recipients have received the email.

    Thank you!

  • Helena Kubíčková

    NEMOHU SE PŘIHLÁSIT ! Žádala jsem o nové heslo a nepřišlo. Mou email.adresu poznal.

  • R1R1R1R1

    I am still learning

  • ModernDayAgent

    I want the email notification to go to Juli when they choose her and to me when they choose Karyn on the top of my form. Can you please call me.

  • LewCulp

    hi there

  • Carol king

    I think it was very good information I thought it was very interesting

  • golu000


  • Fuseinia

    My best regard to jotform

  • Applesap55

    very useful. thank you for all the information.

  • geogen

    Why cant I add/change an email address that the notifications go through? it says I need to upgrade but that is ridiculous

  • mara waters

    I build my websites for my work and everything in connection with it. I have only used Jotform as a contact and registration form and am very satisfied with it my modest ratios are enough for the free version of Jotform.

  • john s

    software UX and UI is great .it’s very simple and easy to use, So any can easily handle it without undergo any special training . thanks for product.

  • rkaye

    It is not updating the email address.. see below. Call us asap!

  • Srinivasa