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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't the saved changes I made showing up on the actual form?

    Asked by James Blasingame  on February 01, 2017 at 10:59 AM

    I've cleared the cache on my browser... only have one window open...and cleared the form cache.

    STILL, the changes that appear saved on the form, do not appear on the webpage.

     

    The screen shot shows that the "Lead Source" field does not show up on the website but is saved on the form.

     

    Page URL:
    www.blasingamegroup.com/listing-info

    Screenshot
  • Profile Image
    JotForm Support

    Answered by david on February 01, 2017 at 11:21 AM

    I checked your form and indeed, the "Lead Source" field looks to be missing from the embedded form. 

    Try removing your current embed code and replacing it with your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that still does not work, let us know and we will be happy to have another look.

  • Profile Image
    Chief Technology Officer

    Answered by eee on February 01, 2017 at 11:23 AM

    Hey James,

    It seems your WordPress has an active cache plugin,

    Please disable it or replace your embed code with the new one,

    Kindest Regards,

    - Ertugrul.

     

  • Profile Image

    Answered by James Blasingame  on February 01, 2017 at 11:46 AM
    Thanks, David. The iFrame code worked.
    James Blasingame
    The Blasingame Group / Star Realtors
    #1 Team in the St. Louis Metropolitan Area
    1735 Pontoon Road
    Granite City, IL 62040
    314-610-2170
    ...