What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Configurable list responses not showing in email submission.

    Asked by blossomwithmaggie on February 01, 2017 at 07:39 PM

    I have a chart in my form with check boxes. Those boxes are being checked but not coming through in the email submission. See the Services Required section of my form please.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 01, 2017 at 10:17 PM

    It appears that the checkbox option doesn't have any names on it, so the selection isn't visible in the email. You will need to add names for the checkbox so their names will be displayed in the email if the box is checked.

    When I check the boxes, here's the result in the email.

    Please see our guide here for more info: How to Set Up the Configurable List Widget