What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you know if there is a way to recover any forms that were submitted and did not come through?

    Asked by levibiles on February 02, 2017 at 11:31 AM
    Do you know if there is a way to recover any forms that were submitted and did not come through?
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    JotForm Support

    Answered by Jan on February 02, 2017 at 11:47 AM

    The notification email was not sent because your email is in the bounce list. However, the users were still able to complete the form and submit it. Please go to the Submissions page in order to view their form submissions. Here's a guide: How-to-View-Form-Submissions.

    Unfortunately, we don't have a direct tool that will forward the emails that were missed due to bounce list issue. However, you can forward a submission manually. Here's how:

    1. In My Forms, select the form and then click the "Submissions" button.

    2. In the Submissions page, select the submission and then click the "Forward" button.

    3. A pop-up will appear where you can put the email recipients.

    4. Click the "Forward Submissions" button when you're done.

     

    You may also "Edit" the form and then re-submit it. This will trigger the email notifications as long as the "Send Edit" option is enabled in the email notification.

    The "Edit" button can be found in the Submissions page.

    The "Send on Edit" option is located in the "Advanced" tab of the email notification.

    Hope that helps. Let us know if you need further assistance. Thank you.