What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not coming through

    Asked by bossenergy on February 02, 2017 at 12:18 PM

    I've been forwarding apps from the website, but they are not being received by the intended recipient, myself included.

    I don't know if its related, but for some time now when logging in, I get a message about our email being on a bounce list... I've clicked to allow the email address. I wasn't aware till recently that the resumes I've been forwarding are not being received. 

    I can be reached at 308-398-6365.


    Carol Sample

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    JotForm Support

    Answered by BDAVID on February 02, 2017 at 01:38 PM

    What is the form in which the recipient is added to bounce list? If this is happening, it means that your email service provider is rejecting our email, check your spam folder, and if you find any JotForm email, mark them as NOT SPAM.

    If the bouncing issue continues, you may use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form