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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers cannot submit form due to an Exception Error

    Asked by voippbxexpress on February 02, 2017 at 04:03 PM


    we have had our form working propoerly for serveral weeks. 

    We made a few changes today to some wording and such and now my customers are getting the below error message when they attempt to submit the form.


    Page URL:

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    Answered by voippbxexpress on February 02, 2017 at 04:50 PM

    issue seems to have resolved itself for the time being, can you advise why this may have happened so we can be prepared for next time if it happens again 

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    JotForm Support

    Answered by John_Benson on February 02, 2017 at 05:11 PM

    I did a test submission to your website and I was not able to replicate the issue. I was able to submit the form successfully. See the image below:

    I have cleared your form cache, please try it again. If the issue persists, you might want to go back where your form is still working in the Revision History before you made changes. Here's a guide: https://www.jotform.com/help/294-How-to-view-form-revision-history

    If you need further help, please contact us again. Thank you.