Customers cannot submit form due to an Exception Error

  • voippbxexpress
    Asked on February 2, 2017 at 4:03 PM

    hello, 

    we have had our form working propoerly for serveral weeks. 

    We made a few changes today to some wording and such and now my customers are getting the below error message when they attempt to submit the form.

     

    Jotform Thread 1055180 Screenshot
  • voippbxexpress
    Replied on February 2, 2017 at 4:50 PM

    issue seems to have resolved itself for the time being, can you advise why this may have happened so we can be prepared for next time if it happens again 

  • John_Benson
    Replied on February 2, 2017 at 5:11 PM

    I did a test submission to your website and I was not able to replicate the issue. I was able to submit the form successfully. See the image below:

    Customers cannot submit form due to an Exception Error Image 1 Screenshot 20

    I have cleared your form cache, please try it again. If the issue persists, you might want to go back where your form is still working in the Revision History before you made changes. Here's a guide: https://www.jotform.com/help/294-How-to-view-form-revision-history

    If you need further help, please contact us again. Thank you.