What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting form submission emails

    Asked by BurYou on February 02, 2017 at 06:33 PM

    I have people inside my organization that say they are not getting the form submissions.  Jot Form asked me to "change" or "remove" my email from the "bounce list".  Where is this list and how can I check it to see if these people's email addresses are on their?

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    JotForm Support

    Answered by jonathan on February 02, 2017 at 10:06 PM

    We apologize for any inconvenience caused. 

    Please refer to our user guide on How-to-Remove-Your-Email-Address-from-Bounce-List

    I already did checked your email and I see it was no longer in the bounce list. 

    Let us know if you need further assistance.