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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Jotform V4 - How to configure email settings correctly?

    Asked by Michael_Hunter on February 02, 2017 at 07:58 PM

    I'm not receiving the forms by email, but I see the form submissions in my JotForm account.

    I want the form to send to a different email than the one on my profile.

    I also want to be able to hit 'reply' from that email when I receive it and have it show my return email address when it goes back to the sender.

    Where do I make these settings? I found your guide here: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address BUT the tabs showing in the tutorial are not there in my account windows anywhere!



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    JotForm Support Manager

    Answered by Jeanette on February 02, 2017 at 08:44 PM

    We just switched to a new version, that guide is outdated.

    You must click on EMAILS


    Then choose either "Notification Email" (to get the submissions in your email) or Autoresponder Email (to send a thank you note, a receipt, etc, to your submitter)

    The email address that is set by default is the one in your Account. However, you can change it by clicking at the RECIPIENTS tab. You can add more than one email recipient and delete the default one if desired.

    Also, make sure that the form contains an Email and Name question, as this should be automatically pulled in the settings. Otherwise the notification might fail.