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How to Properly Add, Change, and Test a New Email Recipient Address

How to Properly Add, Change, and Test a New Email Recipient Address

A common problem is that you may have tried to change your Email Notifications to have them sent to a different email address, but when you test it you find out that it has only gone to your old email.

The above-mentioned problem mainly happens because you are using the Test Email button, which by default is configured to send the email to the email address that is associated with your account and found under your Account > Profile.

So, why does this happen when using the Test Email button you ask?

When you first create a JotForm account you are entering your Email Address.

That email address you signed up with is what is used for your JotForm Account Profile. This is the same email address that is always pre-populated into any new form that you created.

To change and test your email recipient address properly is actually a very simple process. Please see the following instructions below:

1. In My Forms, select the form and then click the Edit Form button.

2. Click the Settings at the top, and click the Emails tab.

3. Hover the notification and then click the Edit (pencil) icon.

4. Navigate to the Recipients tab, you'll see the Recipient Emails there. You can edit, delete, or add a new one there.

5. Click the Save button in the main form builder to save all the changes made.

6. Finally, all you have to do is preview your form, fill it out, and click the submit button. You should now notice your notifications arriving at the new email address you have specified. 

If you have any questions or if the emails are still not being sent to the right address, do leave a comment and we would be happy to assist you with your issue and help you get the right email to the right inbox.

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  • WEI_Forms

    Hello , I followed all the steps and still test email is being sent to the account email on file and not the assigned recipients email.Can you please help?

  • CBFCA_Training

    Hi There,
    I have updated email as per above instructions, but we still have an old email address and I cannot find where this email is listed so that I can delete it.
    Please advise`?
    Many thanks

  • fionadelanerolle

    Hello...I have read through the forum for answers to my issue. I've also tried to watch the videos too. I still cannot figure out why I am not getting any of the emails or form notifications. I tried to test it a couple of times but still nothing. Thanks for your help!

  • energizando

    Quiero que cada notificación le llegue a un correo diferente de acuerdo a las respuestas dadas en el formulario.

    Pregunta del cuestionario:
    Que región es?

    Y necesito que solo le lleguen las respuesta de SUR, al correo XXX, y las del norte al ZZZZ

    así cada persona tendra conocimiento solo de sus respuestas regionales, no la de todo el equipo.

    Es posible configurar los envios de formularios para cada correo de acuerdo a una respuesta?

    Gracias! estoy muy pendiente!

  • Esther

    We are not receiving any notifications to our email address which is This form says it is not a valid email address?? Sometimes the .design has caused trouble. The email on the form now is my personal one. I've tried doing what is suggested in the help file but nothing is working.

  • gasman0155

    I Have 3 AutoResponders set up but the AutoResponder3 does not action. It reverts to sending one of the of the first 2? Can you Help

  • CarX

    My emails aren't being sent to the recipients.

  • fady.soliman


    None of my email recipients are getting email notifications when a form is submitted and my sender email is set to

  • owenlentz


    My emails are not going to the email I tried to change. I would like all forms to be emailed to

  • bkmanpto

    I have tried editing my profile email address. I was finally able to remove the old email, but it now has my personal email address ( on file. I need to change all emails on the Jotform account to reflect the organization that I am representing - Beckman PTO ( All test emails have been sent to my personal email address. I am not sure how and when I had used my personal email address. Please advise.


  • kevbro201

    I did have a problem getting the recipient correct - sadly it still remains after reading this article and doing the thing slowly and as said.
    I created the website that the form is at, my own email is ..
    the recipient (my good friend Peter) is on

    currently he has a contact form online (named contact us.htm) - but most of my testing had been done on a page I uploaded named LATEST Test.htm

    as I say, I followed the instruction, then did a form preview and sent a test meassage.
    I then published my form (having chosen the embed option of 'sourec code') copied this into my test form using Dreamweaver MX, saved it and uploaded it - BOTH forms came to my PC in-box!

    the completed and live form (fsom contact form in my online account) can be found at: Test.htm

    no doubt I have done something quite stupid - for that I apologise,
    but I am a self taught amateur of 75 years old.

    any help at all would be very much appreciated.

  • rmkolodzie

    Emails are not getting sent to my new email, I have changed it to and its not working. Thank you.

  • bhaskarsmail

    My jot form submissions are coming into the mail box in Jotform instead of coming into my mail box which is
    Also users uploading the completed Jot form are NOT getting a confirmation of the email. They just get a pop up of thank you page.
    Please assist asap.

  • Melissa Smith

    I am having issues with this form not sending the Autoresponder 1 email to the person that submitted the form and not sending the Clone Of Autoresponder 1 to the email address indicated. We created a form, tested it, it worked and sent out all the email notifications so we cloned it many times with slight changes. The link to this form is a clone so i wonder if in this process we changed something to cause the issue. I tried to fix the issue by adding some conditions but it does not seem to be working either. They only email notification that is being sent correctly is the Notification 1. Can you please take a look and let me know what needs to be corrected?
    Thank you,

  • MSA2019

    i am not receicing notification emails anymore

  • LATMigration

    Hi there,
    I am currently having issues with one of our forms, particularly with the notification emails. I have double check the notification email settings and compare them against other working forms and also against Jotform support articles. Submissions are working fine as they can be found in the submissions section but notifications are not being sent to either of the two addresses I have setup. I would greatly appreciate if there´s any advice you can provide me on how to fix this issue.


  • belgradeschools

    I have one of our forms going directly to a 3rd party service desk program we use for work orders. Once the form is received in our service desk the requester's email is always the administrators email address for JotForm. Is there a way we can have the requester's email address sow up instead of the administrators?


  • anita.menotti

    I just want to say I love your website and it has made it very easy for our school registrations. I am wondering however, Is it necessary that I have this notification of emails on? Sometimes I am receiving 13 notifications in my inbox and I don't know if I need to do this now. I can change the email address to our group one but I am waiting on confirmation from our IT guys. Or can I simply delete my email and not have them sent to my emails but rather check my submissions in the Submissions link.

  • baycharterboats

    I have went through this and I'm not getting a notification when someone click the submit button. The infor is being saved which is good but I need to respond to the new submissions right away so I need to know when they come in. How do I fix this?

  • CSamuel

    Our group email address was deleted once we switched email services. We noticed that we no longer received the automatic notice that a form was submitted. In addiiton, the other individual email addresses also didn't receive the notice. We went ahead and deleted the group email address and added the missing individual email addresses on our forms.

    QUESTION: Does a bad email address affect the automatic email sent by Jot Form or is that a technical "glitch?"

  • rws330

    I ha three email response address set up I deleted one and now when I try to recreate an additional one I get an error : To use multiple notification emails, please upgrade your account.
    how many can you have for a free account?

  • lbw051

    Good afternoon,
    I need the notification email with the completed form info to go to an email that is selected in one of the form fields. in some of my email notification set-ups, it allows me to select a field from a drop-down list, but in this one it doesn't. Can I make it give me a drop-down list of fields instead of just choosing one email to send it to?

  • rjrietveld

    I changed my email address but it is not working

  • cstevens119

    I'm having issues with all of my fields not showing when I preview the form. I also the form and my information will not erase. How do i fix this.

  • CliniqueMDPlus

    I am using Jotform for a while now.
    The email notification works or worked well for a couple of forms.
    I have some forms with the exact same path and no email notification received for a specific or another specific domain name. Nothing in the Black list...
    Please. Help.

  • mradamdennis1123

    Hi I have also followed all the steps and still receiving emails to the original address .. plz advise...

  • RoadandBridge

    My name is Sarah Simmons and I used to work at Road and Bridge. I'm still receiving work notifications. I need to be removed from the list.

  • Tanawat1990


  • elanarts

    Hello, we have followed the steps but the test emails are still sent to the account email rather than the new added recipient emails. I would appreciate your help as this is fairly time sensitive.


  • churcham

    Have followed all the steps above but we are still not getting emails to the two additional emails that were added. Would like your assistance before I contact our IT again.

  • jessicagibson

    I have completed all steps but still cannot get submissions to go to the email provided under settings.

  • earthgripper

    This still doesn't seem to be working :(.

  • C Grissom

    I need our job center satisfaction surveys to be redirected to my email address rather than the former person in my position, (this email has been redirected to CEO).

    I looked up how to add email addresses and how to change...but since I didn't open the account, I don't have a login or profile. I could create a new account but it needs to be linked to the current account bc our survey is fine as is.

    Please advise on how the switch can be made. Thank you!

    C Grissom

  • khackett

    This is not working for me as well...

  • rebathmarketing

    I have done all the steps as outlined above - no emails come through. Not very optimistic that this will get resolved as I see no replies to anyone's previous comments all the way back to 2015 :/ Thank you...

  • hannahmccain

    If I change the email address, do I then need to update the code and re enter that on my wordpress website?

  • jleisman

    This is not working for me. I keep getting the emails to my account address.

  • eiacange

    Hi, when I submit an example form to test the emails listed as recipients, the only email that receives the submission is the email i created the account with. The generic email I created to accept the forms so that they wouldn't come to my personal email isn't receiving the submissions. The email I want to receive is, Thank you!

  • yvet

    recipient not getting email notification, how to?

  • BargaraFCInc

    Can you please, please, please check

  • rpierce1373

    Is it possible to have the recipient email address be more than one email address? I need it to go to 3 different addresses. Will it do that? If so, separate by commas or semi-colons?

  • sufficientgraceministries

    I do not wish to change the email associated with our account, however, we received a message from a client who has reported a strange email response to her recent order. The email she received from us simply said, "undefined." It appears that there is a glitch in the automatic email reply system. How can I test this without actually making a purchase? Better yet, how can I fix it if there is, indeed, a glitch?


    Does the notification need to be setup before the form is developed? I am following all the steps in the explanation for a form I developed on Tuesday but the email keeps defaulting to the profile contact and not the email I want the notification to go to.

  • tihitina demisse

    online verified my Yahoo email

  • milex86

    Hi I followed the steps mentioned above, but even if the email appears correctly it doesn't work.

  • alloutarts

    Love the fact that the sequence number appears in the notification email. But would rather see that number at the start of the email, or in the subject line... Thanks.

  • Fontype

    P.S : ( entirely off-topic )
    But- can anyone enlighten me as to what a " Bounce List " applies to on a users Profile > Settings page?

    Just curious.

    Thank you in advance for any response :)

  • Fontype

    Worked like a charm,
    Thank You.

    Now, if I can figure out as to HOW the SENDER can receive a notification that their message has been ' received ' - I'll be a happy camper :)

  • robertjp

    I tried this exactly step by step and it does not work. Keeps sending to the default email no matter how many times I change it. Please advise. Thank you.

  • Maura Stephens

    I am trying to update our old form but with my new form I can't seem to be able to send emails to our Acquisitions email account: - it works fine with my own account but when I try and veryify the other email address the code does not come through, just some html, which doesn't work. The old version of the form, which is live on our website works fine.