What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form won't process multiple products.

    Asked by mrad on February 02, 2017 at 08:44 PM


    I have a question about multiple products for Paypal...

    My membership form has several products that use radio buttons. I want to offer the customer a choice of any single item (+ a choice of 2 options per item).

    When testing the form, submitting a purchase for any item except the first one generates a "Sorry, only one entry is allowed. Multiple submissions are disabled for this form" error.

    If I select "Allow users to select multiple products" in the editor, I lose the radio buttons and the form switches to check boxes, allowing the customer to purchase more than one item, which I don't want.

    I'm sure this is just a mistake on my part but how can I fix this?


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    Answered by mrad on February 02, 2017 at 10:09 PM

    OK... I found the solution to this in a question previously answered on the forum.

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    JotForm Support

    Answered by Chriistian on February 03, 2017 at 01:17 AM

    I am glad to know you were able to resolve the issue. For more information about the Unique Submissions feature, you can check out our guide here: How to Set Unique Submissions on a Form

    Feel free to contact us again if you need further assistance.