How do I change how the “From” field appears in the email which comes up?

  • Profile Image
    aricurn
    Asked on February 03, 2017 at 09:14 AM

    I set up a form for a client and he has some back with this request  -

     

    I've tested the registration form which is fine apart from how the “From” field appears in the email which comes up with what looks like the raw html code for the first two lines of the address. Is it possible for that field to say “Online registration” and the subject field to have the name of the person registering OR if that’s not possible, “Online registration” in both fields

    So sorry but I have no idea how to sort it!

    Thanks for all your help

  • Profile Image
    candy
    Answered on February 03, 2017 at 10:39 AM

    Hello,

    I've checked your form on your side. I have seen you have a notification email belongs to the form.

    I have fulfilled and submitted your form. I have checked the notification email of my test submission from your account history. I did not see any issue in the "From" field as you can see the screenshot below of the notification email:

    Could you please describe the issue further related to the From field?

     

    Related to your question: "Is it possible for that field to say “Online registration” and the subject field to have the name of the person registering"

    Yes, this is possible. You can edit the email subject as the following "Online Registration - {firstName73} {surname}" as you can see the screenshot below of the notification email settings:

    So, the subject of the email will appear in the inbox as i.e. "Online Registration - John Black".

     

    For further detailed information about Email notifications, please check our guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you need further assistance, do not hesitate to contact us.

    Thanks in advance.

  • Profile Image
    aricurn
    Answered on February 04, 2017 at 02:45 PM
    Wonderful advice - many many thanks!On 03 February 2017 at 15:39 JotForm <noreply@jotform.com> wrote:A new response has been received:Answered by candy  Hello,I've checked your form on your side. I have seen you have a notification email belongs to the form.I have fulfilled and submitted your form. I have checked the notification email of my test submission from your account history. I did not see any issue in the "From" field as you can see the screenshot below of the notification email:Could you please describe the issue further related to the From field? Related to your question: "Is it possible for that field to say “Online registration” and the subject field to have the name of the person registering"Yes, this is possible. You can edit the email subject as the following "Online Registration - {firstName73} {surname}" as you can see the screenshot below of the notification email settings:So, the subject of the email will appear in the inbox as i.e. "Online Registration - John Black". For further detailed information about Email notifications, please check our guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications If you need further assistance, do not hesitate to contact us.Thanks in advance. View this thread on browser » Unsubscribe Thread1486136372
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  • Profile Image
    aricurn
    Answered on February 05, 2017 at 07:49 AM

    Really great service and thank you for sorting out my problem!

    Kind regards

    Arielle