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    Save and continue later does not seem to be working

    Asked by MusicNB on February 03, 2017 at 03:52 PM

    This was working well, or so I thought, but I'm now creating a new form, and not only is it not saving, my old ones (which are currently in the hands of clients) don't seem to be saving as well. What is going on?



    This is a re-post of a comment on How to Save Forms and Continue Later

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    JotForm Support

    Answered by david on February 03, 2017 at 05:49 PM

    I have checked on my end, save and continue looks to be working properly.  Here is one of the tests I put the the example form in the guide:

    https://form.jotform.com/60874096771971?session=david@jotform.com

    If this is still not working on your end, let us know which forms you are using and we will take a look.

    If you want a method that allows users to submit a partially completed form and return later to finish it, I would recommend using the following method:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    This method is much more robust than the session method, but does require allowing for partial submissions.

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    Answered by MusicNB on February 06, 2017 at 07:42 AM

    Thanks, David. It seems to be working on my end as well. Don't know what happened Friday afternoon! I'll try the other method for new forms.