Sending conditional email notification - send one email with multiple recipients.

  • BMETEAM
    Asked on February 3, 2017 at 5:03 PM

    Hi Jotform,

    I was wondering if there was a way to set up email notifications such that when a form is submitted an email confirmation is sent conditionally to different groups of recipients - but the catch has to be that the multiple recipients need to all be in the same email. To the best of my knowledge, the notification email that is currently being sent sends separate emails to each of recipients.

    Any help would be appreciated.

    Thank you,

    Andrew

  • Welvin Support Team Lead
    Replied on February 3, 2017 at 7:39 PM

    This is possible in the form. Please check the steps from this guide to conditionally send an email: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer. 

    In the email box, simply add the recipients separated by a comma and space. Example:

    Sending conditional email notification send one email with multiple recipients Screenshot 20

  • BMETEAM
    Replied on February 6, 2017 at 5:17 PM

    Hi Welvin,

    I've tried this, however each of the emails are still sent individually. Is there another way to do this?

    Thanks,

    Andrew

  • Kevin Support Team Lead
    Replied on February 6, 2017 at 8:55 PM

    Andrew, 

    In order to properly assist you with your concern I've moved your last question to another thread, it can be found here: https://www.jotform.com/answers/1058468 

    We will assist you there as soon as possible.