Form Decryption: 2 submission are not properly decrypted

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    sheilaconway
    Asked on February 03, 2017 at 11:46 PM
    Yes, those are the 2 that will not decrypt and allow me to view.  I can view all of the others with no issues.
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    Chriistian
    Answered on February 03, 2017 at 11:54 PM

    I will escalate the issue to our development team for further investigation regarding this. We will inform you on this thread any updates to the issue.


    Regards.

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    Chriistian
    Answered on February 04, 2017 at 11:29 AM

    Hi there,

    Looks like you encrypted those 2 submissions using your private key instead of the public key. Unfortunately, there is no way to decrypt submissions encrypted using the wrong key. You will have to encrypt your form with the right key and resubmit those data.

    Regards.

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    sheilaconway
    Answered on February 04, 2017 at 04:14 PM

    Okay no problem.  I'll just have them submit another one under the current key.  

    I am also trying to save all of my submissions via PDF.  All of them (except the 2 mentioned above) are decrypted now and allows me to print with no problem.  When I select "PDF" to generate a PDF report of all of them, each submission form goes back to the encryption version. How can I decrypt the PDF version?
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    Mike_G
    Answered on February 05, 2017 at 12:33 AM

    I have moved your new concern to a new thread considering it is a different issue.

    Please click this link to go to the new thread.

    Thank you.