- JotForm SupportChriistianAnswered on February 03, 2017 at 11:54 PM
I will escalate the issue to our development team for further investigation regarding this. We will inform you on this thread any updates to the issue.
- JotForm SupportChriistianAnswered on February 04, 2017 at 11:29 AM
Looks like you encrypted those 2 submissions using your private key instead of the public key. Unfortunately, there is no way to decrypt submissions encrypted using the wrong key. You will have to encrypt your form with the right key and resubmit those data.
- sheilaconwayAnswered on February 04, 2017 at 04:14 PM
Okay no problem. I'll just have them submit another one under the current key.I am also trying to save all of my submissions via PDF. All of them (except the 2 mentioned above) are decrypted now and allows me to print with no problem. When I select "PDF" to generate a PDF report of all of them, each submission form goes back to the encryption version. How can I decrypt the PDF version?
- JotForm SupportMike_GAnswered on February 05, 2017 at 12:33 AM
I have moved your new concern to a new thread considering it is a different issue.
Please click this link to go to the new thread.