What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not available

    Asked by asocmi on February 04, 2017 at 07:53 PM

    The form at link below is said to be not available.    It along with other is shaded.   What does this mean?

    Page URL:
    https://www.jotform.com/build/60156504529959

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    JotForm Support

    Answered by John_Benson on February 05, 2017 at 02:55 AM

    I checked the form and I see that it is disabled. Please enable the form so you can use it properly. Here's how:

    1. Go the the My Forms page. 
    2. You can search the Form ID in the search bar to find it faster. 
    3. Select the form and click the More button then Enable it.

    Hope that helps. If you need further assistance, please contact us again. Thank you.

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    Answered by asocmi on February 05, 2017 at 10:41 AM

    Thank you.

     

    When I tried to enable it, I got a note that says I can only have 5 forms and need to  delete some.   Is it sufficient to disable the forms I don't need right now or do I need to actually delete them.

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    JotForm Support

    Answered by EltonCris on February 05, 2017 at 03:00 PM

    You can disable the forms, it won't count towards your limits. You can also archive them.

    Example:

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    Answered by asocmi on February 05, 2017 at 09:44 PM

    Can I enable the forms in the future that have been disabled or are in the archive?

     

    I am a bit confused because at the moment I have more than 5 forms active.

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    JotForm Support

    Answered by John_Benson on February 06, 2017 at 01:44 AM

    Can I enable the forms in the future that have been disabled or are in the archive?

    I recommend to archive them so you can see them easily under the Archive folder.

     

    I am a bit confused because at the moment I have more than 5 forms active.

    Sorry for the inconvenience. We recently implemented the number of forms limit. Here's a related article: https://www.jotform.com/blog/242-Upcoming-Changes-to-JotForm-Starter-Guest-Plan-Users-September-19-2016.

    For Free account, you can now only hold 5 forms. You can keep the current forms (19) that you have since you are already a member prior to the limits. These forms will still work normally.

    However, you need to upgrade to a higher plan if you want to create more forms, clone, enable the disabled forms or restore deleted forms. Here's a guide: How-to-Upgrade-My-Account

    Hope that helps. Thank you.