JotForm User Guide / Billing /

How to Upgrade My Account

How to Upgrade My Account

JotForm offers a few different paid subscription plans. If you need to upgrade to increase your submissions, storage, or payment limits, this guide will help you decide which plan to choose and how to pay for it.

Note that JotForm's subscriptions are recurring, meaning they will automatically renew and charge you on the same date of the original purchase unless you cancel.

Free Accounts

If you have a Free account, determine the number of regular submissions, payment submissions, file storage, and forms you'll need. These are the major limits on each plan. If you need more than 100 submissions, but not more than 1,000, the Bronze plan will be enough for you. However, if you need more than 25 forms, the Silver plan is a better option since the Bronze plan is limited to 25 forms.

To learn more about usage and limits, please visit the following guide:


To upgrade from the Free plan, follow these steps:

1. Click the Pricing link in the navigation menu or hover over your account menu, and click the Upgrade Your Plan option as shown below:

Both options will redirect you to our pricing page

Alternatively, you can click your username to access your account portal and then click on the Billing tab. 

2. On the Upgrade/Pricing page, you can see the limits for each plan. Choose the plan you want and click on the Upgrade button below it.

3. In the popup window, you can choose Monthly or Yearly for the payment schedule, and Credit/Debit Card or PayPal for the payment method. Here's an example of the Bronze plan.

The Credit/Debit Card option will ask you to input your card details after you click the Continue button.

The PayPal option will redirect you to the PayPal payment page. You have to complete the payment on that page. Otherwise, the payment will fail. 

Paid Accounts

To upgrade a paid account, you simply need to choose the new plan, and our payment processor will handle the payment automatically. However, if you previously paid with PayPal, we highly recommend canceling the current subscription before upgrading since our PayPal payment gateway can't yet handle the proration. 


Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support:

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  • ConduentGRM

    We already paid via WT to Blue Snap. We received an invoice with wiring instructions. How can you now say that the payment option is not available. We have made the appropriate payment so please upgrade our account as our now impacting directly our customer.

  • s0342018

    i couldn't able to make payment to upgrade my account.
    always showing the massage:
    "Unable to switch subscription. Your card was declined.
    To update your billing details please click the button below."

    (i paid with Visa card)
    thanks for your reply.

  • FrancoCarrettoni

    Many Thanks.
    I try to do it, but I stoped my activity because I didn't found out where define the information about the invoice of my payment.
    I mean: I need do receive from you the invoice addessed to my company, so: Company name, Address, VAT number, ecc.

  • BIAD


    If we need to upgrade the Bronze package to Silver package, how much should we top up?



  • Glinniroj

    I cannot solve my problem

  • Glinniroj

    I cannot upgrade my plan because I use difference email paypal to transfer then money.

  • BrigitteBarrett

    have an annual Bronze account but need to upgrade to Silver possibly temporarily. If I upgrade to Silver on an annual subscription and then downgrade back to Bronze within the 12 months - do you credit the account with the difference?

    Alternatively - if I update to Silver on a monthly subscription - do you issue a credit for the remainder of the annual bronze subscription that I have already paid for?

  • Galina

    Pls I need to cancel my test

  • MaritimeAcademy

    Do you accept Purchase Orders from schools?

  • Andrea Grunblatt

    I would like some consultation as to whether I can use google sheets and google forms and google docs in a HIPPA compliant way through jotform? Please help me with that, Andrea 845-389-9070

  • wabinacherryrose

    How can i update my paymaya acount

  • iseoluwafalanaernest

    I want to upgrade my access account 1115279975

  • Ernest iseoluwa falana

    Please I need to upgrade my account

  • Ernest iseoluwa falana

    Please I need to upgrade my account

  • Bukenya Muwonge Paddy

    Upgrade my account

  • A.Naredh

    Othercuntry 2.5cr rupies send my account but asking upgrade ur account so I how to many pay of upgrade my account

  • Ridaphi

    How much amount do we have to pay for upgrading our account while receiving money from other state,when it comes to lakhs how much do we pay

  • Monday.j. ORUAMEN

    I went to upgrade my account from chopbarh nw so dat I can play games nw

  • bilhasry

    I recently upgraded my account from Bronze to Silver. The payment has posted from my credit card, but my forms are still being blocked. How can I correct this quickly? I have some forms that are using daily by the team.


  • Tai Tagung

    I like to upgrade my account(-SBI) what process should I take to upgrade it.will account upgrade do in Bank

  • houses4rent

    how can I upgrade for just one month

  • A Dennis Mead

    I want to give notice of a new credit card number on my account to pay for upgraded storage

  • ActsofHope

    it is not letting me upgrade

  • Idowu ayodeji atteh

    I want to upgrade my account

  • Ray

    Multi-page web form.
    If a customer visits the site and they start to enter their information and click next going to page 2 of 3.
    While on page 2 they fill out half of it and they accidentally close out of the form.
    What information will your form/system capture if I choose to go with the Silver package.
    I can not afford to have the information lost if they close the page after completing partial information on the mult-section/page form
    Please advise!

  • Lindy Sweeny

    I was following your instructions and the first test form after setting up the HIPAA did have a green lock at the bottom NOW the second form I set up does not.

    AND it never took me through the process to encrypt all of the forms I already have in my acct.

    I Need Help with this ASAP

  • friendsbeaufort


  • standrewsturi

    This guy had the ssame problem as me: When i click on monthly, there isn't an option to pay by card.

    Jjeffrey19 February 26, 2018 at 03:36 PM
    I paid for the full year, thinking I was only paying for a month. I would like to stay at the silver level, but only pay per month. Do I need to cancel everything and start over? Or can you refund me the difference between the $39 a month and the $390 I was charged?

  • KHB2018

    This is still not working for us, and we are now receiving another notice that it is going to cancel again tomorrow.
    I need a resolution to this problem please.

    Thank you,
    Amy Reed

  • GadorusMartinez

    The pay by check option appears on the first Upgrade screen but when you click next to enter your information the option to pay by check is not listed in the payment method drop down menu. The following are the only options; Secure online credit card, paypal, electronic check, wire transfer, phone, fax, purchase order, Skrill, local bank transfer. Please review.

    thank you

  • mynurzthailand

    Hi, if i would like to upgrade my plan from bronze to silver but I have been charge for monthly bronze plan on July 8th 2018. Do i need only to pay the difference between bronze & silver plan? or are you going to refund the bronze plan and start with the silver plan? or should i wait another month to upgrade my plan to silver? Thank you

  • kyikyiwin

    I do understand now.

  • LakeLearns

    I noticed on the pricing page that a 50% discount is given to educational institutions. I followed the directions to create a free account. It said there would be directions in the email I received after creating this account as to how to proceed to get the discount. I don't see anything in the email that tells me how to get this discount. Please help!

  • CrookCountyRodders

    When I upgrade will I get the 50% discount as I have now"

  • rrmsrecruitment

    i couldn't able to make payment to upgrade my account. always showing the massage
    - Upgrading to JotForm Silver Plan
    Unable to switch subscription. Your card does not support this type of purchase.
    To update your billing details please click the button below.

    need help!!!!

  • Jjeffrey19

    I paid for the full year, thinking I was only paying for a month. I would like to stay at the silver level, but only pay per month. Do I need to cancel everything and start over? Or can you refund me the difference between the $39 a month and the $390 I was charged?

  • LWAG

    If I have a bronze account and I payed for a year, but then realized that I still need more space and want to upgrade to silver, how does the payment work with that? Do I simply pay the difference between the two plans until the end of the year, or do I lose all the money I payed for the bronze plan and I still have to pay the full price for silver plan?


  • avsmith24

    I upgraded my account to Silver and it is still now showing up, please help.

  • sh_kwes

    Dear Jotform,

    We have paid for one year on this day, is it already received? whether it can be discounted? (Biggest Savings of 2017! SAVE 50%)

    How we know the payment has been received or not?
    reference number : 60711693

    (Kami sudah bayar untuk satu tahun pada hari ini, apakah sudah di terima ? apakah dapat potongan harga ? (Biggest Savings of 2017! SAVE 50%)

    Bagaimana kami tahu pembayaran sudah di terima atau belum ?)



  • ofchq

    Hi, I just upgraded our account and everything seemed to go through just fine. However, I have not received a confirmation email with instructions and our account still says it needs to be upgraded. Can you please check to see if everything worked correctly? Thank you.

  • animalquest

    this was not my question. I know how to upgrade. However I was trying to get the sale price and it is not showing up.

  • Ezeokobe ekene

    Comment they has been low quality picture on my mobile phone

  • bobkayaraya

    I've been trying to upgrade for 2 days and it won't let me. i clicked UPGRADE from Bronze ro Sliver, it said 'succesfully"..but nothing happen in my jotform

    My account is now disabled and my clients are upset. My Fortune 500 client is upset. i love your website. Please help!!!

    bob kayaraya

  • uae0786

    I doing Upgrade but I think same problem or maybe I know understand how to Upgrade.

  • Florentina

    How do I upgrade my acount.

  • psychedelichana

    how to upgrade to platinum?

  • smunyan

    We went over our submissions limit and have been trying to upgrade for the last hour. It still isn't working and our clients cannot access the forms. Please help! I sent an email requesting a phone call because I have a new credit card to use for purchase. Thank you!

  • moeitani

    I'm having the same issue and would like to upgrade my account to Silver. Using my username moeitani

  • hepl_ill


    I upgraded my account today to a Gold 2 year plan with a credit card. At that time, our submissions for the month were over the limit - but our forms still appeared to be active. Later on in the day, we noticed that the forms have gone down and are giving users the "over quota" message. How soon can I expect our account to be upgraded and forms to be active again?

  • da_account

    Hi, i'm planning to upgrade my account from starter to bronze but worries that if i upgraded account will effect all current data? how fast is the services to upgrade account?Will the URL also change it?