What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to decrypt the PDF copy of submssion(s) of an encrypted form?

    Asked by sheilaconway on February 05, 2017 at 12:31 AM
    I am also trying to save all of my submissions via PDF.  All of them (except the 2 mentioned above) are decrypted now and allows me to print with no problem.  When I select "PDF" to generate a PDF report of all of them, each submission form goes back to the encryption version. How can I decrypt the PDF version?
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    JotForm Support

    Answered by Mike_G on February 05, 2017 at 12:56 AM

    We would like to apologize for any inconvenience, however, since we do not have access to your form's encrypted data, we cannot generate a PDF copy of it. This is also the reason why downloading PDF copy of submission (one-by-one) is disabled for encrypted forms.

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    Answered by sheilaconway on February 05, 2017 at 08:54 AM

    When I was having issues decrypting any of my submissions, your team requested that I email Support my jotform key and I submitted it TWICE. So with your team having my key, are  you still unable to generate a PDF copy?

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    JotForm Support

    Answered by Welvin on February 05, 2017 at 02:03 PM

    Actually, once the data is encrypted, other features such as the PDF is automatically disabled. The button will work for you, but the data on the PDF file will remain encrypted. 

    You can read details here, at the bottom part we've mentioned this limitation:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them