What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my email bounces

    Asked by charleens on February 05, 2017 at 08:58 AM

    I have clicked on the thing to stop my email from bouncing but it still does??

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    JotForm Support

    Answered by BDAVID on February 05, 2017 at 01:34 PM

    If you have removed it from bounce list many times, it means that your email services provider is rejecting our notifications. Check if there is any JotForm email in your spam folder and mark it as NOT SPAM. 

    If the issue continues, we would suggest you using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form