my email bounces

  • charleens
    Asked on February 5, 2017 at 8:58 AM

    I have clicked on the thing to stop my email from bouncing but it still does??

  • David JotForm Support Manager
    Replied on February 5, 2017 at 1:34 PM

    If you have removed it from bounce list many times, it means that your email services provider is rejecting our notifications. Check if there is any JotForm email in your spam folder and mark it as NOT SPAM. 

    If the issue continues, we would suggest you using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form