Não consigo abrir um arquivo no celular.

  • JCLAUDIOSGO
    Asked on February 5, 2017 at 6:46 PM

    Pessoal

     

    Tudo bem ?

     

    Estou utilizando a opção em anexo, porém não abre no celular (android 6.0) para selecionar um arquivo, somente no computador, o que posso fazer para resolver isto ?

     

    Grato

     

    Jorge

     

    Jotform Thread 1057288 Screenshot
  • Chriistian Jotform Support
    Replied on February 5, 2017 at 11:08 PM

    I did some tests on my android device and so far I was able to upload a file using the upload field without any issue. I have cleared your form cache to refresh the form. Can you please try clearing the browser cache and see if the issue still persists?

    I will wait for your response.
    Regards.

  • JCLAUDIOSGO
    Replied on February 6, 2017 at 6:48 PM

    Amigo

     

    Desenvolvi um aplicativo e tento acessar por ele o upload, mas sem sucesso.

     

    Limpei o cache mas sem sucesso.

     

    http://app.vc/taskintraserviceprivado

     

    No navegador funciona, mas quando executo o apk não.

     

    Grato

     

    Jorge

  • Chriistian Jotform Support
    Replied on February 6, 2017 at 8:48 PM

    I checked your app on android but I am still unable to replicate the issue. I was able to upload a file to the form successfully.

    Não consigo abrir um arquivo no celular Screenshot 20

    I checked the code on the form and I can see that the form is embedded using it's direct link into your app's iframe holder. If possible can you try using the iFrame embed code on this guide instead: Getting the form iFrame code.

    Alternatively, you may also try getting the full source code to embed to your app: How to get the Full Source Code of your Form

    Please let us know how it goes.
    Regards.

  • JCLAUDIOSGO
    Replied on February 8, 2017 at 4:58 PM

    Pessoal

     

    Acredito que para replicar o problema, vocês precisariam instalar meu apk para obter o problema,como faço para enviar este apk ?

     

    Grato

  • Kevin Support Team Lead
    Replied on February 8, 2017 at 6:30 PM

    You may email it to support@jotform.com and include this thread # in the subject (1057288), we will test the app on our end, though I think would not be possible to get the form working in a mobile app since forms are most designed to work on web environment and the APK code may also affect this functionality, if possible I would suggest you to instead redirect your user to the form to be opened in the web browser and then go back to the app.