What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Form is not being updated

    Asked by nsamet on February 06, 2017 at 09:16 AM

    My form does not save. Only the top image and the submit button are saving. I am using 4.0 - very poor

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    JotForm Support

    Answered by candy on February 06, 2017 at 09:29 AM


    Sorry for the inconvenience you have.

    I've checked your account and your forms. I have cleared your form caches. I am able to edit the forms and able to add new form fields to your form as you can see the screenshot below:

    Also, I have seen that all of the changes have applied properly on the preview version of your form as you can see at the following link: https://form.jotform.me/70363226452451

    All in all, I was not able to reproduce the issue you have.

    Could you please check again? If the issue still persists, let us know and we should investigate the issue further.

    Thanks in advance.