What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to permanently prevent bounce related issues?

    Asked by amassimi on February 09, 2017 at 06:36 AM

    It appears that no matter what email address I use, I end up on the bounce list within a matter of hours.  This is very annoying and disruptive.  I've tried different domains, ISP's, etc.  Siteground.com, Verizon.net, etc.  Why does this keep happening and how do I resolve the issue permanently.

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    JotForm Support

    Answered by Jim_R on February 09, 2017 at 07:15 AM

    I'm afraid this is something beyond our control. To be honest, there's no sure-fire way to resolve email related issues permanently.

    Please note that bounce related issues usually start from the receiving end. When your email server keeps rejecting the emails coming from JotForm after several attempts, your email would end up in our Bounce List. Just like you, we hate emails going into the Bounce List. However, like any other email servers, we need to process bounce messages without exception to protect our email server from being listed in spam databases.

    The least we could do is offer some guidelines on how to lessen the likelihood of your email ending up in our Bounce List.

    Related guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    You can also try the following in this exact order and only move on to the next step if the first one didn't suffice:

    1. Whitelist our IPs, emails and domains.

    Complete guide: Whitelisting-JotMails-IP-Addresses 

    2. Use a different email, preferably, use an @gmail.com email address.

    3. Set up your own SMTP.

    Complete guide: How-to-Setup-SMTP-for-a-Form