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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Square Payment integration disconnecting every day

    Asked by jilliannoelle on February 09, 2017 at 09:56 AM

    Every day I have errors with people completing my form until I go in and reenter payment integration information. Can you help?

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    Answered by jilliannoelle on February 09, 2017 at 11:29 AM

    Can anyone help? I have to reenter my password and payment info from square every 24 hours because it stops working on my form. 

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    JotForm Support

    Answered by Kiran on February 09, 2017 at 12:48 PM

    I have tried submitting the form using a test credit card and it seems that the form is working fine since it displayed the Card declined error. Is there any error message displayed when the form is said to be not working? If so, could you provide us with the exact error message so that we can take a look and see what best we can do in this regard?


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    Answered by jilliannoelle on February 09, 2017 at 12:57 PM

    It works now because I reconnected it again this morning after a failed attempt by a customer. I've had to redo it every morning this week. Either the payment field completely disappears so people can complete the form but no way to actually pay or this morning it was giving the error "incomplete values" and wouldn't let the person input cc information. I've never had this issue before.

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    JotForm Support

    Answered by BJoanna on February 09, 2017 at 02:14 PM

    Sorry for inconvenience this may caused you. 

    I have also tested your form and it is currently working.

    How many times did you have to reintegrate your form with Square? Also when did this start happening? Also is your form embedded? If so, please provide us URL of your webpage.

    I have cleared your form cache. If it happens again, please let us know and we will report it to our developers.

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    Answered by heavengates on June 28, 2017 at 09:44 AM

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    JotForm Support

    Answered by Kiran on June 28, 2017 at 10:51 AM


    Since this is an old thread, we have moved your question to a separate thread which will be addressed shortly. Please follow the link below: