What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mail delivery failed: returning message to sender

    Asked by Solarshoppers on February 10, 2017 at 01:29 PM

    Guys I need help.

     

    I keep getting these emails when I get a form submission.

     

    Mail delivery failed: returning message to sender

     

    What am I doing wrong?

    Page URL:
    http://demo.livelifeindesign.com/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 10, 2017 at 02:47 PM

    Hi, thank you for contacting us.

    This seems to be a filtering done on the Google end, resulting in the blocking of emails.

    I would suggest setting up SMTP for your form, and performing some test submissions with that. We have a detailed guide on setting up SMTP for your form here: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If the problem persists with the SMTP setup, please get back to us so we can assist you further. Thank you.

  • Profile Image

    Answered by AnthemMusic on February 13, 2017 at 06:02 PM

    I have also just started having the same problem - what's strange is it never used to happen but 5 days ago, every time I get a form submission I also have one of the above emails sent to me. 
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    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 09:59 PM

    @AnthemMusic, 

    I have moved your report to another thread in order to assist you better, we will assist you as soon as possible on this link: https://www.jotform.com/answers/1065347