What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting "email delivery failed" email from every submission email.

    Asked by AnthemMusic on February 13, 2017 at 09:58 PM
    I have also just started having the same problem - what's strange is it never used to happen but 5 days ago, every time I get a form submission I also have one of the above emails sent to me. 
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 10:02 PM

    Apologies for the inconveniences this may have caused to you. 

    I can see you are using noreply@jotform.com as sender email, could you please try to set the sender as noreply@formresponse.com

    If the problem persists you may also ask your email provider to white-list our IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Another way to resolve this would be by setting up a custom sender using the SMTP method, this way you will use your own mail server info so emails should not have problems to be delivered: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 10:10 PM

    Also, I would suggest you to check the reply-to email address in your email notifications and make sure you have selected the email address field, you should also remove these kind of emails with missing fields: