What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why is the postcode not being accepted sometimes when people try to fill in a form?Asked by makeitbritish on February 15, 2017 at 06:01 AM
I have created a form and the address field is mandatory. You can see the form here http://meetthemanufacturer.co.uk/register-2017/
I have had several people contact me to say that the system is saying that their postcode is not being accepted, and hence they cannot complete the form.
Why would this be happening? And is there anyway of capturing a list of people that this is happening to so that we can retarget them and not lose them?
Hi, thank you for contacting us.
Could you please try to get more information from the people that contacted you, such as the postcode values that they tried to enter, and the message they received? That would help us inspect the issue and assist you better.
Another suggestion I can provide, is embedding the form using the iFrame method, for more compatibility, as I have noticed that you are embedding the form using the embed method.
We have a detailed guide on how to get the iFrame embed code here: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
If you need further assistance please let us know. We will be happy to help. Thank you.