What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    This is the screen shot that correlates to my previous question. sub users getting this when trying to access submissions.

    Asked by rickz713 on February 15, 2017 at 08:50 AM

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    JotForm Support

    Answered by BJoanna on February 15, 2017 at 10:27 AM

    I saw that my colleage already provided you an answer on your other thread:


    Please check guide that my colleage provided you. 

    Also just to add - If you have added them as sub account users and you have gave them access to view submissions of that form, then they can view them form their account. More about sub account users you can find inside of this guide: