What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I see some submissions?

    Asked by imcdonation on February 16, 2017 at 10:54 AM

    I have a user that contacted me checking that their submission of content and payment went through, but I can't see it. There's no record of a submission but they have record of the payment. 

    Page URL:
    https://form.jotform.com/62357556401152

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    JotForm Support

    Answered by AIDAN on February 16, 2017 at 01:01 PM

    Hi, thank you for contacting us.

    Upon inspection of your form submissions, I could see 6 submissions marked as incomplete payments.

    Perhaps it was one of these incomplete payments?

    If you need further assistance please let us know. We will be happy to help. Thank you.