What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get an invoice from Jotform?

    Asked by studyaway on February 16, 2017 at 01:31 PM

    I got a bill on my credit card for $139 dollars and I thought I was on the $99 a year plan

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    JotForm Support

    Answered by Kevin_G on February 16, 2017 at 03:42 PM

    I have checked your account and found that you were charged with $99  $90 on September 29th, 2016. This is because you have a premium yearly subscription, but I cannot find any other subscription or charge that has been made to your account. 

    You could also check your invoices by following this guide: https://www.jotform.com/help/329-How-to-Check-Invoices 

    Also, you may provide us more details about the charge you're seeing on your credit card statement, may be that you upgraded a guest account or a different JotForm account, we will be glad to further check this on our end. 

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    Answered by studyaway on February 16, 2017 at 04:37 PM

    Thanks!!   I only have one other account that I know of, and that was supposed to be charged in June, so I don't think this is my charge.   Do you have a way to look by amount?    It is for $139, transaction reference number 75418237035035484209086.

    Thanks, T

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    JotForm Support

    Answered by Kevin_G on February 16, 2017 at 05:51 PM

    We cannot search payments based on amounts and I could not find a charge using the reference number you provided. 

    For your current account studyaway I only found the $90.00 (apologies for the wrong amount above, it is a premium yearly subscription at $90 instead of $99). 

    You may provide us your other account username so we can check if this could have the subscription you were charged for. 

    You may also provide us more info about any email from this payment that you received, there we should find any details that may indicate us why you were charged.