What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Purging data

    Asked by macgyverated on February 16, 2017 at 08:51 PM

    I opened a free account just to gauge functionality and options.  I'm considering moving up to the $99 a month plan, but I have a question...

    How do I periodically go in and purge all data stored for my account?  To be clear, I don't want to EXPORT a copy of the data, I want to DELETE that data from your servers so that I don't exceed my data limit after a number of months or a year or more.  In general practice, I would delete all data at one time, not just selected data/records.

    Thank you for your time.

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    JotForm Support

    Answered by BJoanna on February 17, 2017 at 01:56 AM

    Inside of this guide you can find how to delete form submission data:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data 

    You can delete all submissions of your form at once. You will have to do this for each of your forms. 

    Also please note that all our paid plans have unlimited Total Submission Storage. If you are on a free account, you can only store up to 500 submissions in your account. The rest will be deleted and the most recent 500 submissions will be kept. Account will never be disabled because of Total Submission Storage limit.

    More about different account types you can find on our pricing page

    Hope this will help. Let us know if you need further assistance.