Fields missing on the email for the submission

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    Asked on February 17, 2017 at 02:48 AM


    Some of the fields on my form are not showing up in the email for the submission. 

    At the moment, when someone says they need something printed, they get a new stack of fields to say when it's required by, stock/ finish and cost code.

    This information is not being sent in the email, even though it is in the pdf.

    In the attached example, it's at the very bottom of the email.


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    Answered on February 17, 2017 at 04:39 AM

    I'm currently checking your form. Please allow me some time to further investigate the issue. I'll get back once I've done checking.

    Thanks for your patience.

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    Answered on February 17, 2017 at 05:20 AM

    As per further checking, I wasn't able to replicate the issue on my end. However, when I have set Signage - Printing need into "Yes" I was able to submit your form without having details input on the Quantity, Stock, Cost Code fields. Kindly please check the conditions you have set to the field.


    Or what I would suggest is to choose "No" as selected by default.


    If issue still persists, please clear your browser's cache and form's cache.


    Let us know if this works.