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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission email is not being received.

    Asked by synup on February 17, 2017 at 06:07 AM

    Hi,

    I noticed yesterday that one lead on the form "White Label Partner Program" ie. bob@neilpistol.com did not get sent to my email id.

    I'm not able to find any option to check or confirm this on the jot form system. Could you check and tell me why this possibly happened?

    Page URL:
    synup.com/white-label

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 17, 2017 at 07:27 AM

    Hello synup,

    I did check your form "White Label Partner Program" and found that you have set notification email alert to send email to support@synup.com

    I do not see that you have configured bob@neilpistol.com If you want your form's submission to be sent to bob@neilpistol.com , you will have to edit your form's notification email alert and change the "Recipient Email". You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by synup on February 20, 2017 at 04:11 AM

    You seem to to have misunderstood my query. Emails are not being sent for the forms being filled.

    The set email address "support@synup.com" is not recieveing all the filled forms from "White Label Patner Program"

    Since the time I opened this ticket, another 5 forms have been filled but no emails were sent to support@synup.com

    Please revert back ASAP. Please email of call us directly if you need our support to resolve this. This is critical for us as if our leads are delayed they lose value.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 20, 2017 at 04:24 AM

    Hello synup,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission email without any problem. I also check our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2017-02-19 21:55:19] Submission #363368513951846095 Form #63632138216452 SENT to support@synup.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-19 00:53:53] Submission #363292825052359404 Form #63632138216452 SENT to support@synup.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-17 18:37:12] Submission #363183823871821026 Form #63632138216452 SENT to support@synup.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-17 17:00:57] Submission #363178057993395696 Form #32410752279857 SENT to support@synup.com from noreply@jotform.com, via SENDMAIL 

    [2017-02-17 11:12:30] Submission #363157150237710526 Form #63632138216452 SENT to support@synup.com from noreply@jotform.com, via SENDMAIL 

    I would suggest you to please check your spam folder and see if the emails ended up there. I would suggest you to please use your own email address with SMTP setting to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!

  • Profile Image

    Answered by synup on February 20, 2017 at 07:03 AM

    Yes, the emails did end up in spam. This is quite strange as we have been receiving emails from jotform in the inbox for 2 years or so now.

    Thanks for your help, I'll look for a workaround(Read Zapier).