- jessica_marraAsked on February 17, 2017 at 04:18 PM
Hi - we have been having trouble for the past month on, when a form is filled out and submitted, an email is not being forwarded to our team directly for them to individually view the lead.
Some of the forms work and some do not. Can you please advise. We would like an answer for this asap, or we will have to move on as the service may not work with our business processes.
Thank you in advance and I look forward to hearing from you.
- JotForm SupportliyamAnswered on February 17, 2017 at 09:14 PM
I checked your email activity history and found that two email addresses landed in our bounce list.
Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP
As shown by the reason, your mail server rejected the emails as it banned one of the IPs used by JotForm for sending emails. However, as it appears that you are receiving emails to other email addresses under the same domain name, this may have already been resolved on a server to server level. So removing the email address from the list should start again sending emails to the said addresses.
If there are other email addresses which may seem to be not receiving email alerts, please check the spam folder for possibilities that the missing emails have landed there. You may also check your email history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
If the emails are not found on the spam folder, and you are using an email client application such as Eudora or MS Outlook, please check your webmail. Chances are, the emails may have landed on your webmail's spam folder and for this reason that it did not sync/download to your email client.
If you have other questions, please let us know.